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Course

Skyward Family Access Troubleshooting

Started Dec 18, 2020

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Full course description

Course Description/Meeting Summary:

The Skyward Family Access Troubleshooting training is intended for Registrars and School Administrators responsible for enrollment maintenance at their school site.

  • Component Number: 3003016

Meeting Locations and Times:

Canvas, ONLINE CLASS on December 18th, 2020, 12:00AM - 12:00AM
Online, Orlando, FL 32825

Canvas, ONLINE CLASS on December 31st, 2999, 12:00AM - 12:00AM
Online, Orlando, FL 32825

Contact Information:

For additional Skyward support contact ssts@ocps.net.

Full Description/Meeting Details:

The Skyward Family Access Troubleshooting training is intended for Registrars and School Administrators responsible for enrollment maintenance at their school site. The first part of training reviews the steps needed to update data in the Family Tab. These steps are also detailed in the Demographics documents. Skyward 1.2 Student Enrollment (Links to an external site.details the steps needed for adding a family when enrolling a new student. Skyward 1.4 Update Student Demographics and Enrollment (Links to an external site.)details the steps needed when updating data in the Family Tab.

The second portion of training examines various scenarios that cause guardians to not have the ability to view their student(s) information in Family Access.

Note: A copy of the Family Access form can be found here: OCPS Parent Portal Access - Concerns Form (Links to an external site.)

In this online training, participants will learn how to:

  • Navigate the Family Access duplicate file
  • Identify and correct Family Access duplicate issues

If you want to download the entire course documents, select the link here (Links to an external site.). You can choose to download and save or print the documents for your reference.  

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