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Verbal De-Escalation CPI Overview is a Course

Verbal De-Escalation CPI Overview

Ended Aug 11, 2021

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Full course description

This 40 minute presentation (separated into six sections) gives the participant on overview of the CPI program. CPI is a crisis intervention protocol that is used to help deescalate people that are demonstrating pre-crisis behaviors or crisis level behaviors.

Throughout the overview, participants will learn a range of preventative techniques, de-escalation strategies, and communication skills. All strategies taught keep the philosophy of CPI which is to “promote the best possible Care, Welfare, Safety and Security for all involved in a crisis situation.”

Participants will learn that the smallest part of communicating with another person is the actual words that we say. The majority of all communication takes place through the use of body language (kinesics), personal space (proxemics) and how we say, what we say (paraverbals).

Integrated Experience is a term that is discussed which explains that behavior does not occur in a vacuum. The behavior of others affects our behavior and vice versa. This is demonstrated through the Crisis Development Model which gives an overview of specific behavior levels of students and appropriate staff responses.

Participants will also get an overview of the verbal escalation continuum which lies within the defensive level of the Crisis Development Model. Strategies taught include: how to set limits; use of the “broken record” technique; and how to provide choices which are enforceable, as well as, reasonable.

Being able to identify behaviors in each of the behavior levels and knowing how to respond appropriately can help us to: intervene early and appropriately; avoid over/under reacting; and help us to possibly avert a potential crisis situation altogether.